Shipping policy
SHIPPING POLICY
Last updated: June 2026
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PROCESSING TIME
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All orders are processed and shipped within 2 to 5 business days after payment confirmation (excluding weekends and public holidays).
A shipping confirmation email with your tracking number will be sent as soon as your order leaves our warehouse.
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DELIVERY TIMEFRAMES
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United States: 7 to 14 business days after shipment
Canada: 10 to 18 business days after shipment
United Kingdom: 10 to 20 business days after shipment
Rest of World: 15 to 30 business days after shipment
Please note: these are estimated delivery windows and may vary due to carrier delays, customs processing, or other factors beyond our control.
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SHIPPING RATES
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Free shipping on all orders over $40.
Orders under $40: flat rate of $4.99.
Shipping fees are displayed clearly before final checkout confirmation.
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CUSTOMS & IMPORT DUTIES
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For orders shipped outside the United States, customs duties, import taxes, and administrative fees may apply depending on your country's regulations. These charges are the sole responsibility of the recipient and are not included in the price displayed on fajena.com.
Fajena is not responsible for delays caused by customs processing.
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TRACKING YOUR ORDER
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A tracking number is included in your shipping confirmation email. If you do not receive this email within 5 business days of your order, please check your spam folder or contact us at fajena@proton.me.
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LOST OR MISSING PACKAGES
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If your package has not arrived within the estimated timeframe, please follow these steps before contacting us or filing a bank dispute:
1. Check your tracking number for the latest status update
2. Check with neighbors or your local post office
3. Contact the carrier directly with your tracking number
4. If still unresolved after 5 days, email fajena@proton.me
Fajena will open a carrier investigation within 10 business days. If the package is confirmed lost, we will offer a full refund or a replacement shipment.
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DAMAGED PACKAGES
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If your order arrives damaged:
1. Refuse the package or note the damage with the delivery driver at the time of receipt
2. Take photos of the damaged packaging and contents immediately
3. Email fajena@proton.me within 48 hours with photos and your order number
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INCORRECT ADDRESS
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Customers are solely responsible for providing a correct and complete delivery address at checkout. If a package is returned due to an incorrect address provided by the Customer, re-shipping fees will be charged.
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LATE DELIVERIES
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If your order is significantly delayed, contact fajena@proton.me. If the delay cannot be resolved within a reasonable additional timeframe, you may cancel your order and receive a full refund within 14 days.
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CONTACT
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Email: fajena@proton.me
Please include your order number in all communications for faster processing.